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MSPA Member Company Ethics
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Code of Professional Standards and Ethics Agreement - Member
Companies
The Mystery Shopping Providers Association (MSPA) is dedicated to
improving service and promoting excellence in the mystery shopping
industry. A fundamental aim of the Association is to ensure that
standards are maintained. To improve the value, reputation and stimulate
the use of mystery shopping services, it is important that information
about mystery shopping services is accurately communicated to both the
business community and the public at large, while complying with
applicable government laws, regulations and ordinances.
MSPA expects members to follow principles of honesty, professionalism,
fairness and confidentiality to guard the interests of the public and
our clients in order to promote good business practices.
The Mystery Shopping Providers Association’s Code of Professional
Standards is established to ensure that MSPA members conform to the
following principles:
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Commit, in principle, to the purposes of the association:
improving service and promoting excellence in the mystery
shopping industry; |
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Conduct mystery shopping services in an honest and ethical
manner; |
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Conduct mystery shopping services according to industry
procedures and regulations set forth and agreed to by MSPA
members; |
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Instill confidence in mystery shopping and encourage public
cooperation; |
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Instill confidence in the business community that mystery
shopping is performed in a professional and fair manner; |
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Respect our clients, their employees, our employees, fellow
MSPA members, and the general public.
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Ethical Conduct in that we will not: |
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falsify or misrepresent reports; |
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mislead shopper applicants on actual job opportunities
regarding mystery shopping; |
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ask or encourage anyone to break confidentiality agreements
with other firms for whom they conduct mystery shopping
assignments; |
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use any MSPA media to publish complaints against shoppers,
vendors, clients, or other mystery shopper providers; |
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refuse to pay, or make a deduction from a shopper's pay, for
failure to perform any function which was not explicitly
described in written instructions. |
If, after a thorough investigation, a member is found to be in
violation with our Rules of Conduct, membership in our Association may
be withdrawn or other disciplinary action may be taken.
This agreement must be adhered to by each member of the Mystery Shopping
Providers Association as well as employees of members.
By signing below, I indicate that I have read, understand, and agree to
follow the principles of honesty, professionalism, fairness, and
confidentiality that are outlined in this agreement.
I further understand that not conforming to this agreement may result in
termination of my membership in MSPA.
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